Flew from Inverness to London in November, had a delay of over 3 hours and missed our next flight to Amsterdam and had to stay over in a airport hotel, on return we again had a 2 hours delay at London.

I complained to Easyjet about this and asked for a compensation for the unexpected hotel night, in the first place they refused, but as I pressed harder I received a letter that my hotel accomodation would be refunded within 7 days.

Six weeks later I called Easyjet to ask them why my refund still did not arrive, I was told that they where not able to refund it to the original switch card.

They asked me for a fax with my Credit card number so they could refund it to my credit card instead.

Now six weeks later, still nothing happened, I send an e-mail to Easyjet to ask them what has gone wrong and I got the same answere as 6 weeks ago, they asked for my creditcard details again

because they could not refund it to my switch???

I send them an e-mail again and explained the whole story and... nothing, not even a confirmation.

So not only did I have a terrible experience with flying Easyjet, dealing with their Customer "services" department is even worse.

I don't know if I will ever see my refund, it looks like a set up to discourage passengers to complaint.

I was a huge fan of Easyjet and their whole concept, but now I start to understand why people call them Sleasyjet.