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Taken January 2005 from Amsterdam (Schiphol) - AMS to Berlin (Tegel) - TXL

I traveled from Berlin to Amsterdam on KLM flight KL1835 on March 3, 2005. My luggage did not make it to Berlin. I filed a missing baggage complaint at Berlin airport (file reference number - TXLKL29005). From then on, I spent 8 days trying to trace my baggage. KLM customer service failed to respond for several days despite repeated emails. In Berlin, after much difficulty, I was able to get through to the KLM office via phone. They were neither helpful nor friendly and I did not get any information on my luggage. Finally, I was back home in Chicago with absolutely no information from KLM. I continued to write emails to KLM (getting through to them by phone is almost impossible). After repeated attempts, I get a call 9 days later on march 12 saying that they are not able to trace my luggage. I am appalled that it took so many days for KLM to make the first courtesy call to let me know that they cannot find my luggage. The least they could have done is to call me within 24-48 hours of the incident and admit that my luggage cannot be traced and that I should make alternate arrangements. I would not have completely understood the situation.

I am a frequent business traveler and KLM has been my worst experience. Further, KLM customer service is extremely poor and unresponsive. My recommendation to anyone who wishes to fly KLM is to be cautious about what to expect from the airline.

I still do not know the whereabouts of my luggage. Some important material is missing and KLM continues to evade my queries...

Sincerely.

Anil N.