After flying from Manchester to Munich we made this connecting flight on to Pisa. On board the staff are very helpful and friendly. Outbound we were served complimentary drinks and a small jam biscuit which I didn't consider to be very substantial considering they are not the cheapest of airlines and stress on the website and in their magazine that they want to stay as a quality scheduled airline focusing on business passengers. Return trip was better with drinks and a tasty cheese, ham and bread snack box. Just the right amount of food for a 1 hour 30 minute flight. Due to the lack of space on the aircraft we did not receive our luggage at Pisa. The hold is so small they could not fit it in after our flight from Manchester. We were told by the airline that a courier would deliver it to us. This didn't happen and after 2 days we went on the 2 and a half our trip to the airport where we found it was waiting. On the return trip the flight was delayed causing us to nearly miss our connection.

The airline has both good and bad attributes.