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Taken 4 June 2007 from Manchester, England (Ringway International Airport) - MAN to Palma de Mallorca, Balearic Islands - PMI

We were booked on the 0720 BmiBaby flight to Palma WW3545. The flight was delayed 5 1/2 hours.

As a very frequent flyer (BMI Gold, BA Gold), I was dismayed to learn that the only refreshments that were provided were by means of a £3 voucher. One does not need much imagination to understand that this would not cover the cost of a drink or a sandwich.

The real measurement of an airline is not how they fly under normal circumstances, but how they deal with issues. Although delays of this length are really unacceptable anyway, I accept they do occur. Providing £3 for this delay is not appropriate provision of refreshments as detailed in EU legislation.

As a frequent flyer with BMI, they may be interested to know that this issue with BmiBaby will also have had an impact on my future business with BMI.

Terrible treatment. Won't be using them again ever. And of course we are pursuing it further.