Japan Airlines had got to be one of the best airlines in the world. They have good pilots, great cabin staff, and excellent check in staff. Also, their online help desk for questions, comments, and concerns are efficient and professional.

So, the two good news are that I got were a complimentary upgrade on the outbound flight to business class, and I got a complimentary upgrade to premium economy on the inbound flight. I didn't even realize it until I was told to go to the left of the airplane to sit behind behind class.

The check in agents are very helpful, quick, cheerful, and kind. As always, airports in Asia, in general, especially at Korea and Japan are run very smoothly and fast, so immigration and security were done professionally and fast.

The cabin crew did their best to make you feel welcome in business and premium economy. I had the old business seats, but it was still great, especially since it was a complimentary upgrade, so you need to respect the kind gesture by the airline staff. Yet, the premium economy seats were much newer and so comfortable. Lots of legroom and good width.

The IFE was a bit slow, but it did had some nice choices. The food on the outbound was excellent Japanese food. The food on the inbound was okay considering it was just a danish, small fruit bowl, and a drink. Yet, it's airline food, so it was all right. Much better than their North American counterparts.

The only problem I had was with the boarding agents at Narita Airport in Terminal 2 at Gate 84. I was the only singled out waiting to board. Yes, the sign displayed only rows 50 and above. Yet, almost everyone got on the line and was boarding. When I was removed from the line in a not so professional manner, plus the loss of my dignity and total embarrassment with the stares, it totally ruined my image about JAL. I knew I saw other people who had rows 10 and 30, for example, were allowed to board before me. I was the only one asked to wait to board. So, I purposely waited until everyone got on board and took my time to board. I was asked by the gate agents three times to board, before I finally did. One gate agent was even so scared of me, because she saw how angry I was. I was already kind. I didn't really argue with them too much and wasn't disrespectful or said any unkind words. So, that was the really bad part.

When I expressed my concerns and praises, which is fair since I gave the positive and negative feedback, the Japan Airlines Help Desk was absolutely quick and professional. They were very understanding, apologetic, and helpful. It was nice to get an apology, explanation, and a statement that they still value my business and hope that one incident does not stop me from having such positive feelings about JAL and not to fly them anymore. Of course, I will still fly with them. Their other aspects are so great and a heartfelt apology does the trick. Plus, Japan is such a great place to shop and eat. It is a nice place to have fun and relax.