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Home > AirTran Airways > Review

Taken 17 March 2009 from Atlanta, GA (The William B. Hartsfield Atlanta International Airport) - ATL to Jacksonville, FL (Jacksonville International Airport) - JAX

My opinion based upon experiences with AirTran: AirTran provides fairly low-priced air travel and was even on-time during most of my flights. Checking even 1 bag will cost you $15 more than what you're told the cost of the trip will be. If you want to talk with an AirTran representative when making your reservation, it will cost you another $15, and if you change your reservatiion after you make it, even if it is for a more expensive flight, it will cost you another $75 in addition to the extra ticket cost. One experience with AirTran on 3/28/09 makes me suspect that AirTran representatives were, and continued to be less than truthful with their passengers, and I've learned that any time someone is less than truthful, the buyer must beware. You be the judge: Flight 934 on 3/28/09 was scheduled for departure from Atlanta at 6:24 PM. All passengers were allowed to board the aircraft at approximately 7:35PM. After about ten minutes, the captain announced over the speakers that he had just been informed that the aircraft was down for maintenance, and that we must leave the aircraft. He told us that there was another plane already "here" and that should walk to another gate to board it. When we arrived at the other gate, we discovered that the replacement plane was not there, and had not even landed. We were told by a gate agent that it was about to land. After waiting for about an additional hour, we were told by a gate agent that the replacement plane had run low on fuel while waiting to land, and was re-directed to another city for refueling, but that we should continue to wait for it to arrive in Atlanta. Approximately one-half hour later, all passengeres were told by a gate agent that the flight had been cancelled due to weather, and that the passengers were automatically booked on the next AirTran flight in the morning. We were referred to Atlanta hotels for overnight accommodations, at our cost, with no meal allowance or other compensation. I called AirTran "Customer Relations" on 4/07/09 and asked that they at least reimburse me for the cost of the hotel. I was then informed that although maintenance personnel did board the plane that the passengers had originally boarded at 7:35 PM, it was "never down for maintenance", but instead was always cleared for flight. The "Customer Relations" representative insisted that the flight was cancelled due to weather, and that is why there was no compensation to the passengers. I asked the "Customer Relations" representative what time the passengers boarded the plane that had the maintenance issue, and she indicated that it was at about 7:35 PM. She also admitted that all of the passengers were required to leave the plane within a few minutes of boarding. I then asked her what time the flight had been cancelled "due to weather", and she indicated that it was at about 9:10 PM. I asked her to explain why the passengers were made to wait for about one and one-half hours for another plane if the original plane was "never down for maintenance" but rather cleared for flight, and she continually brought up the weather conditions as the reason. I discovered that Delta Airlines did fly from Atlanta to my destination very shortly thereafter. I did note that some other airlines were cancelling flights due to weather. When I got to my Atlanta hotel, I noticed guests using Delta vouchers to pay for rooms and meals. However, there was no compensation from AirTran. If you choose to fly AirTran, beware of the inconveniences and additional expenses that you may incur, and of AirTran's hardline approach to blaming mother nature for what may actually be their fault.


Would you fly with this Airline again? Yes
Return Ticket? Yes
Return Date?28 March 2009
Ticket Class? Coach
International Flight? No
Does the passenger take regular flights (with any airline)? Yes
Service marks (out of 10) 1
Flight on time marks (out of 10) 6
Comfort marks (out of 10) 4
Value marks (out of 10) 6
Date of Entry Wednesday 8th of April, 2009
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