I traveled from Delhi to Singapore on Jet airways flight 9W18. I was traveling alone with my baby (9 month old). I had a harrowing experience with a check-in personnel who was rude and arrogant and did not understand what kind of services Jet airways offered to passengers and had no interest in serving passengers. I asked for a bassinet seat, during check-in, which she told me that there are no bassinets available on this flight. I tried to inform her that when I traveled from 9w17 (Singapore to Delhi) I was offered a bassinet. She did not believe that is true and in fact rudely said that I am mistaken and is not possible.

I was the second passenger checking-in and requested her to provide the economy front seats with little more leg-room, but she refused saying that the flight was full and the seats were already allocated. I am aware that Jet airways does not allocate seat at the time of booking and only provides confirmed seats on check-in, but I could not argue with her enough and wanted to get over the check-in process as I was getting tired carrying the kid.

When I entered the flight, not-only the flight had 10-12 seats empty, but also the front seats in economy were not alloted to anyone. Luckily the flight crew shifted me to the front-end seats, and to my surprise I was also provided with the bassinet which the check-in crew said did not exist in Jet airways.

The check-in crew was either totally ignorant of services offered by Jet on international routes or was just picking on me (probably I tried to argue with her regarding the bassinet). Any full service airline should not keep such people on front-line when they cannot keep their personal egos to themselves when serving customers. In-fact this lady also refused my request to provide an aisle seat (convenient for taking the baby to toilet) and assigned me a window seat. Luckily the flight was not full and the in-flight crew help me to re-locate to the better seat. On the whole, the in-flight experience (service, ambiance and food) was good, but the check-in experience was totally ruined and lingered on for the whole of the flight.

In my opinion Jet airways is a wonderful airline but should try to train their ground staff in courteous behavior and service knowledge, not only their in-flight crew.