First impressions of the airline were not good, check in staff at London were sullen and not particularly friendly - checkin area itself is rather cramped in Terminal 3. Boarding started a little late, which resulted in 10 minute delay to departure.

Economy seating in the 'Coral' or economy zone was good on this aircraft, with each passenger being provided with a blanket and pillow prior to take off. Amenity kits which included socks, eye shades and ear plugs distributed. Every seat has on demand personal IFE, which shows an excellent range of movies, TV shows and music.

Service commenced with a selection of complimentary drinks. Menu cards issued detailing choice of hot meal. The meal itself was delivered shortly after drinks service and was of good quality and quite tasty. Tea, coffee and hot chocolate offered, along with further bar drinks. This was only food offered on 7 hour flight, ice cream served 1.5 hours prior to landing, however a small snack would have been more beneficial.

Aircraft interior was pleasant with good lighting and comfortable seats with a good amount of legroom. Flight was very lightly loaded, which allowed more space.

The cabin crew, however did not shine and were all a little unfriendly, however professional.

A good flight, though maybe inflight service needs to be ammended on such flights.