Check-in was handled by China Eastern and was totally inadequate (three agents for a full 747-combi). People from several flights got co-mingled, but there was no room to dis-entangle the luggage carts while trying to change lines. We were eventually herded to the group check-in desk even though we were not an official group. We even had to help the ground staff move the bags into the x-ray machine and down the chute. The ground handling disaster in Shanghai lowers the service marks.

The plane was clean with large overhead bins and comfortable seats. The flight attendants did help with stowing carry-on bags in overhead bins. The entertainment equipment were relics of the 1970's. The cabin crew regularly cleaned the lavatories.

Inflight service basically correct though the special meals were delivered quickly. The first service meals seemed very good; the chinese choice of main course was very tasty. The chinese breakfast, however, was not worth the effort of waking up. The second service was also sloppy; the flight attendant did not distribute all the items in sequence, and who knows how long the filled rolls had been left out.

The distribution of forms was efficient. We had a stiff tail wind so that the seat belt signs were frequently lit. The flight attendants did check whenever this occured. And as a result of the tail wind, we were almost 40 minutes early arriving in San Francisco.