The treatment I received at Belfast International, by the person [Airtours employee, male] was appalling. I was early for my flight and asked if I could go through early so as to prepare for the long haul. I was told Airtours had no disabled policy and to go away and come back later. It transpired I was one of the last to book in and as a result was sitting at the back of the plane. I had previously asked to sit near the front.

The return flight was cramped, but the staff in Orlando could not have been more helpful.