No problems with the outward flight from Gatwick. However, beware the return service from Mombasa. In 2002 I considered myself lucky to be one of the few who was not charged excess baggage. However, my suitcase was broken into and my personal CD player stolen. This year (2003), I was charged £70 excess baggage, which I am in the process of reclaiming. Beware the agents in Mombasa. I have visited Kenya on ten occassions, but will not be using this airline and their agents again.