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Taken June 2003 from Philadelphia to Seattle

I am United Premier Executive and fly from my homebase in SEA to the assignment cities. For last 3 months that has been Philadelphia. I have always loved the UAL service despite the connection. Their Economy Plus seating is great, ch. 9 and free headsets make long flights short.

This time I tried the non-stop on US Airways.

Even though I arrived to the airport an hour before the flight, they managed to send my luggage to Pittsburgh instead of taking it from me and putting it in the non-stop SEA flight.

The service is inferior to United. On a 6 hour flight the only food I have seen was a mini-turkey sandwich and some greasy potato chips. On a comparable flight, Philly to San Fransisco, United serves full meals.

After a entire work day, being up 12 hours before the flight, you really look forward to something edible, and these cost cutting measures won't cut it.

I will HAVE TO fly US Airways again, but I know that United's service is much better.