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Home > AeroMexico > ReviewTaken May 2003 from Chicago to Mexico CityMessage: My experience with AeroMexico was disagreeable to say the least. The flight to Mexico City was uneventful. When I arrived at the airport ticket counter for the return trip, I was not allowed to board the plane. The agents clearly admitted they had closed the flight early. The plane was right there, sitting. I pleaded that I was within the time limit on the tickets and I had one carry-on over my shoulder. I could have walked onto the plane. Their response: Shrug. No more flights to Chicago that day. An airline that values customer service would have worked on the problem, especially since it was of their doing. I booked a last-minute one-way flight on Mexicana for a cool $452. I shared this story with the AeroMexico VP for U.S. operations and got no response. | ||
| Would you fly with this Airline again? | No | |
| Return Ticket? | Yes | |
| Ticket Class? | Economy | |
| International Flight? | Yes | |
| Does the passenger take regular flights (with any airline)? | No | |
| Service marks (out of 10) | 0 | |
| Flight on time marks (out of 10) | ||
| Comfort marks (out of 10) | 0 | |
| Value marks (out of 10) | 0 | |
| Date of Entry | Sunday 22nd of June, 2003 | |
| Request deletion of this review | ||