My flight from Madrid to London Heathrow was delayed just 15 minutes, but this was enough to lose my connecting flight to Washington.

I had to spend the night at Terminal 1 (because Terminal 4 closes at night) because the company did not provide me any hotel, although the delay was its fault!

When I arrived at Washington airport, my baggage was not loaded on the aircraft (incredibly after having passed the whole night at the airport and having checked for the flight 5 hours before departure).

I tried to fill in a complaint, but the British Airways office at Washington Airport had not complaint book (¿?).

The only thing good in all this odyssey: I was up-graded to Executive Class on my flight to Washington.

But I add only one thing to ask for: Please, get more stopover between flights or if there is any constance of transit passengers.. wait for them.