Home > Jetsgo > 2004 > Review

Taken January 2004 from Toronto - Lester B. Pearson - YYZ to Cancun - CUN

Flight was scheduled for departure at 12 noon. My wife and I arrived at the airport at 9:30 am and checked in. The plane was in its spot at that time. Around 12 noon we were informed of a delay and they would get back to us. at 1:30 pm we were advised that they were working on the problem and would hope to have it fixed soon. At 3 pm they came and told us that they were working on the cabin pressure and said they would get back to us within a half hour - they didn't! At 5 pm they took us upp only to return within a few minutes because they couldn't get the cabin pressure up. The flight eventually left at 1 am the next morning - prior to leaving the police were called to calm passengers down - we were ignored and treated very poorly. 13 hours late leaving on our honeymoon - 3 hours late coming back. I wouldn't advise anyone to take this airline!!!

I have been trying to contact the service department since then - absolutley no luck and it is now June. This airline should be put out of business for the way it treats passengers - there is no excuse for treating you as if you don't exist