Home > Iberia > 2004 > Review

Taken August 2004 from Jerez de la Frontera - XRY to Brussels - BRU

Very disappointed about the regular overbookings

and uncommercial practics of this company

causing many desastruous disturbs to passengers and their luggage.

We two and 5 other people were denied to embark

on the flight Madrid to Brussels because of late arrival of the domestic flight from Jerez to Madrid.

But the worst thing is that Iberia cancelled our reservations in the system without any explication or without our consent - they cancelled our seats at 17.14 when we were still waiting at the gate in Jerez de la Frontera

our flight from Jerez to Madrid was supposed to leave at 1755;

and last embarkment call was at 1735

so Iberia could have advise the 7 people waiting their flight.

No they don't advise us unless in the pnr of our file was written ' attempt to advise passengers en route'.

So we landed at 1930 in Madrid and for a reason nobody can explain they obliged us to wait more than 10 minutes inside the plane as if they got an order not permit us to get our next flight?

Bad luck for Iberia because all the 7 passengers

from Jerez we arrived all together at the gate where the started embarkment of the flight to Brussels. We were not the latest passengers as

in the queue there were about 20 passengers behind us and they arrived after us.

Everybody could embark and the 7 passengers out of Jerez were put aside. Duscussions started -Iberia said this is not overbooking, but security reasons because we have to change luggage- we had no luggage at all only handluggage we could state and which they can easily see in their system. The attendants at the gate were rather unfriendly and became hysteric as they had no

logical answer. So two of us could enter into the plane where they found their seats occupied.

And in whole the plane only one seat was left.

And outside at the gate there was still more people denied -about 10 people out of Morrocco.

So we were 17 people.

Why Iberia sold our seats??? 17 is much.

It looks that even the delay was a little joke to give us the impression that we were too late.

But luckily we could find out that Iberia was lying. selling 17 seats at the last moment is maybe very profitable for the company.

And for all of us 7 it was rather problematic because we were all independants and we were all

expected the next morning by our clients or patients.

Iberia paid a hotelroom, but not the applicable compensation in cash like foreseen in the rules of the europeean commission. This is why they told us lies because they didn't want to pay this compensation

back in Belgium we send a complaint and still no answer. Also we heard from other people that they got exactly the same problens and scenario.

Everybody believes that the company organizes some delays in order to solve their overbooking problems.

If we continue flying Iata regular flights and not low cost companies it is because we are in search of better service.

But is this better service???