Flight 30 minutes delayed in departing. Flight pleasant enough, fairly impersonal, but no real issue. Customer care very poor however when on arrival at London, brand new luggage was found to be damaged and unusable. Ground agents declined to record damage (initially) and Air Luxor Customer Services were very tardy in accepting the claim. Over a month after making the claim, Air Luxor provided compensation of less than 1/3 of the value of the luggage (£28 compensation). When requested to account for such small payout Air Luxor Customer Services Representative accepted "facing the costs that the passenger must occur for replacing for a new bag". Air Luxor's ticket price was similar to other carriers however the overall package was much more given the additional costs incurred due to lack of care by the carrier.