2002 Volkswagen Beetle review from North America
"Unhappy customer"
What things have gone wrong with the car?
I have had the 2002 Beetle now for 5 years. I haven't experienced any problems until this past year. In late January, the airbag light came on. The manual said to take it to the dealership. I didn't do so until June. When I took it in they said that a switch in the driver side seat belt buckle needed to be fixed. I didn't have a problem with this because I use my seat belt every time I get into the car. In August, the airbag light came on again. A couple days after my the brake pad light came on. I, again, took into the dealership. I thought that the dealership may not have fixed the problem properly causing the airbag light to go on again. The dealership said that I the light came on this time because the passenger side airbag was defective and needed to be replaced. I called the number on the VW website and complained about having to pay for the airbag & labor due to the airbag never been deployed or tampered with. I argued that his was an assembly problem or a product defect. They told me that they couldn't do anything for me because my vehicle was out of warranty. I ended up talking to a supervisor and they offered to pay 100% for the airbag and I pay 100% for the labor. The airbag costs $300 and the labor costs $250.00. I am still aggravated that I still have to pay for the labor due to the airbag had never been tampered with.
General comments?
Other than the problems that I have recently experienced I don't have never had a problem with the car however the problems that I am now experiencing it disheartens me that the dealership and VW are not working with me to make me a happy customer.
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| Would you buy another car from this manufacturer? | Don't Know |
| Model Year | 2002 |
| First year of ownership | 2002 |
| Most recent year of ownership | 2007 |
| Engine and transmission | Automatic |
| Performance marks | |
| Reliability marks | |
| Comfort marks | |
| Dealer Service marks | |
| Running Costs (higher is cheaper) | |
| Distance when acquired | 23 miles |
| Most recent distance | 37000 miles |
| Date of Entry | 12th September, 2007 |

