2000 Renault Scenic dci RXE review from UK and Ireland
"Good idea spoilt by appalling customer service from the dealer and Renault UK"
What things have gone wrong with the car?
Gearbox noisy from new - replaced.
Wiper motor noisy.
Sunroof didn't close properly.
Engine needed taking out for a seal replacement at the first service.
Clutch started slipping.
Clutch cable binding.
Clutch pedal broke.
Diesel injection pump leaked - needed a total replacement.
New gearbox mountings fitted.
Gear change noisy.
Dash rattled horrendously.
Soft seats induced back problems.
General comments?
Renault has ZERO commitment to customer satisfaction, despite all the claims.
"That's what the warranty is for" is all Renault HO were prepared to offer.
5 weeks at the dealer (at the last attempt) and still not sorted - dealer did not attempt to contact me to update on (no) progress, neither did Renault UK.
Renault take NO responsibility for the poor dealer service and work quality saying it is a dealer matter.
Sold car out of frustration at a loss of £6,000 in 1 year, the dealer would not buy the car either!
Search for New and Used Renault Scenics available in the UK
Click here to advertise your car
Recommended reviews
  | Very happy with it after just under 60000 miles |
| A magnificent vehicle with apparently an inherently faulty gearbox |
| Would you buy another car from this manufacturer? | No |
| First year of ownership | 2000 |
| Most recent year of ownership | 2001 |
| Engine and transmission | 1.9 dCI Manual |
| Performance marks | 7/10 |
| Reliability marks | 2/10 |
| Comfort marks | 3/10 |
| Dealer Service marks | 1/10 |
| Running Costs (higher is cheaper) | 7/10 |
| Distance when acquired | 7 miles |
| Most recent distance | 20000 miles |
| Previous car | Renault Scenic |
| Date of Entry | 18th January, 2002 |