2001 Renault Clio Dynamique + review from UK and Ireland

I called my local Renault dealer as I was worried that my car was beeping occasionally when I locked my car. I was told that it might be a loose connection by an expert and was it possible for me to drive around with this fault for a month to see if it would fix itself. I refused to do this.

I then contacted Renault Edinburgh to ask about the beeping. I was told this was a fault and could I take in the car for a check.

I took the car in and I told the service desk the alarm was beeping 3 times on some occasions when locking the doors.

The expert told me there was a fault with the bonnet catch and this had been adjusted.

The beeping was still occurring so I booked the car in again to Renault Edinburgh. Again, diagnosis was the bonnet catch. The garage washed and polished my car because they were bored. It was raining! I was in a capital city and no one called to tell me my car was ready for collection. I was then forced to travel home in rush hour traffic.

Later that evening, after it had stopped raining I noticed a dent above the bonnet catch. This was not there before I took the car to the service department.

I phoned after the weekend to complain to Renault Edinburgh's customer service manager. I was not apologized to. I was told the that she would get the service department to phone me.

Three days passed and I had no returned phone call. I called Renault Edinburgh. I eventually spoke to the service department. I told them about the dent and the alarm was still beeping three times occasionally. I got no apology from the service department. I agreed to take my across so they could see the dent.

The service department agreed to fix the dent, but I would have to book it in to the body shop. I would get the alarm looked at that day.

Again I did not get a phone call to tell me my car was ready for collection.

This time the alarm expert said he could not find anything wrong with the alarm. He said he had never heard of the alarm beeping three times before.

I booked my car in for the body shop and again went home thinking that my alarm was faulty.

On arriving home I received a phone call from Renault Edinburgh informing me that they had read an alarm manual (which I should have received with the car) and the beeping was a function of the alarm!!

I had to return to Renault Edinburgh another two days to take my car to the body shop and pick it up. I got a horrible courtesy car and when I picked up my own car it had gluey patches on the body work and dirt on the interior.

Over 200 miles driving to and from garages, 5 days wasted, holidays taken from work and stress and inconvenience caused. I was offered a free service from Renault UK as Renault Edinburgh disagreed with me.

My service is not due for over a year.

I would never buy from Renault again...