2002 Volkswagen Jetta GLS review from North America
"High price to pay for higher mileage and less fuel consumption"
What things have gone wrong with the car?
Faulty ECM in car which resulted in our fuel injection pump needing replacement.
Dealer performed unauthorized service, resulting in a cost to us.
VW refusing to warranty.
Dealer calling us a liar.
VW Canada won't accept responsibility for there dealers actions.
General comments?
Reason it went to dealer was because the MIL light came on one week prior to service date.
We had the required maintenance service performed on the car and yet they are saying it is our fault the pump went.
They took a fuel sample from the dirty fuel filter of the car and then took it upon themselves to drain a full tank (just filled that morning) of diesel fuel, replace fuel filter and charge twice the price for 5 liters of fuel to be put back in car.
VW Canada says that the dealers are independently owned and operated. Whic translates into we don't care what they do.
Dealer claims we had contaminated fuel in car. Funny thing is that the car drove in and had been driving for 4 days prior to service and continued to drive itself for 6 weeks till pump replaced, at a horrific cost to us!!!
The dealer had the never to to say that we lied about the ECM being part of the problem with the car, after another dealer said it was. Dealers got together and part was not warrantied.
Recommended reviews
  | Worst car made |
| Not reccommended! |
| Would you buy another car from this manufacturer? | No |
| First year of ownership | 2001 |
| Most recent year of ownership | 2003 |
| Engine and transmission | 1.8TDI Manual |
| Performance marks | 6/10 |
| Reliability marks | 7/10 |
| Comfort marks | 6/10 |
| Dealer Service marks | 0/10 |
| Running Costs (higher is cheaper) | 0/10 |
| Distance when acquired | 88 kilometres |
| Most recent distance | 42000 kilometres |
| Previous car | GMC Sierra |
| Date of Entry | 20th January, 2003 |