1999 Volkswagen Jetta GLS review from North America

CD player has had to be replaced twice, the first time was less than one year owning the car. The second time it happened the dealer would not cover it, as the warranty would no longer cover the cost. I called the Customer Service to complain and they agreed to cover 1/2 of the cost of the CD player, but not the labor to put the new one in. Cost me over $200.

My cup holder's springs broke the first 6 months I owned it and a year later, the whole thing fell off, it is completely useless.

The ashtray in the back seat has never shut, is open permanently.

My passenger window fell off the tracks and fell inside the door and the dealer proceeded to tell me I could not get an appointment for a week. So, I am supposed to drive around in November with my passenger window wide open?

My door rubber molding on the driver's side has completely fallen down, just hangs there, I am constantly getting my feet stuck in it, practically tripping myself when getting out of the car. The dealer would not fix it, told me to go to the craft store and get some glue, I am not kidding.

My floor mats slide all over the place, which includes the driver side. That is especially fun when attempting to shift and gets caught up under the clutch, gas and brake.

My sunroof slider (to keep the sun out) came off the runner the first week I owned the car and got stuck. Had to be fixed twice, now I never attempt to shut it, for fear of it getting stuck.

Driver side door is constantly squeaking and really hard to shut and open.

Glove box has broken twice, the plastic that holds it into place completely snapped.

Volume on the radio lowers by itself when changing the radio stations.

Impossible to clean the inside, as everything sticks to it.

Brake rotors broke at 30,000 miles and had to be replaced, front and rear.

Volkswagon will never receive my business again, or anyone else's that I know, as I have informed everyone I can tell never to purchase one.

My car only has 40K miles on it and the inside of it is falling apart. In addition, the dealers and service department at VW have the worst customer relations that I have ever experienced. Even when speaking to their Customer Service (their 1-800 phone number), and telling them all the things that have gone wrong with my car, they offered no help.

The dealer has been absolutely horrible to me. My husband has also called (as I believe being female is difficult to contend with in the car world) and was livid at the way they treat their customers, when he experienced it first hand.

I will never own a VW again. The engine may run forever, or so they state, but not before the whole inside of the car falls apart.

I believe that VW should stand by their product, as by reading other comments on this website, others have experienced very similar problems.