2002 Ford Ranger Edge Supercab review from North America
"Needs a band aid!"
What things have gone wrong with the car?
Transmission has been a problem since 5000km. Truck would loose power while driving. Ford replaced servo cover and refilled with fluid.
Transmission broke again at 35000km. Again it was the servo cover. Ford repaired and filled it up with fluid.
Now after complaining about hard shifting since the first repair, Ford has finally replaced the transmission. The only problem is that the warranty is up. The service adviser told me he could get Ford to pay 75% but I still argue that this was a problem since 5000km.
Brakes went at 30000km and again at 70000km. I had to replace the rotors drums and pads each time!
I was told this is normal.
There were a number of smaller quality issues like knobs breaking, belt housing falling off (molding at the bottom of the driver's door window), tailgate is not aligned when closed and Ford cannot get it right and several mysterious noises from the underside of the truck.
General comments?
Ford customer service is horrible.
Both the dealer and corporate policies are not customer oriented.
They claim that the customer is important, but I think profit is more important to them.
I will never buy Ford again!!
Recommended Reviews:
  | Chalk one up for the US of A!!! |
| 2001 - Ranger Edge SuperCab 4.0 V6 Fast on the road and on your wallet |
| Would you buy another car from this manufacturer? | No |
| First year of ownership | 2002 |
| Most recent year of ownership | 2004 |
| Engine and transmission | 3.0L Automatic |
| Performance marks | 5/10 |
| Reliability marks | 2/10 |
| Comfort marks | 7/10 |
| Dealer Service marks | 0/10 |
| Running Costs (higher is cheaper) | 3/10 |
| Distance when acquired | 0 kilometres |
| Most recent distance | 80000 kilometres |
| Previous car | Ford Ranger |
| Date of Entry | 26th March, 2004 |