2004 Kia Spectra EX review from North America

When I test drove the car nothing was amiss, but a week later when I went for delivery the front headlight had been gouged deeply. Also there was a blue mark approx. 3 in. long across the sunglasses holder. When I went to tell the salesperson about this I came across some exterior damage to the passenger side doors, it looked as though someone had opened another cars door and nicked off paint and left gouges. Then when I did say something it was quickly blamed on someone else. I did not even get to take the car home until three days later because the dealership couldn't access the registry computer and give me a registration. I was promised that they would right all wrongs. When I got my car all, but the headlight had been fixed, that required phone calls to the dealership for a week. And when I did get an appointment someone had ordered the wrong headlight.

The car runs great. The price was right and all, but the salesperson treated my request and concerns with respect. Although the headlight wasn't ordered correctly, the service dept. manager took time to locate and install the correct one within the hour.