2001 Kia Sedona LX review from North America

Various warranty Repairs

Replaced:

Power steering pump

Coolant hoses and pipes

Exhaust pipe and bracket

Rear shock absorbers

Interior trim pieces.

I purchased my Sedona new in January 2002 from a dealer here in Barrie Ontario Canada. The van has not been the worst nor has it the best vehicle I've owned. The dealer has been responsive and acted favourably to the numerous warranty issues this vehicle has presented.

The vehicles mileage is approaching 60,000 mile (96,000 kilometers) and according to the service schedule the timing belt and spark plugs must now be replaced. The dealer initially quoted a price of $1100.00 just to replace these two items. This seemed a tad high so I contacted other Kia dealers in the Toronto area to quote. I found that prices to replace these two items ranged from as low as $640.00 to as high as the $1200.00 quoted by a New Market dealer. A dealer in Brampton mentioned that they offer a 96,000 kilometer service package that includes replacing the plugs, timing belt, fuel filter, air filter, oil & filter and brake servicing as well as a few other items for $895.00 all inclusive and they'll provide a rental car free of charge.

I decided to contact Kia Canada. After explaining the situation, I asked if there was a standard price for vehicle maintenance, Kia Canada said the dealers can charge what ever they want, kind of a like or lump it response.

My suggestion to any potential Kia owners is find out what the dealers maintenance charges are in writing before you sign the deal. I think there may be a lack of integrity practiced by some Kia dealers and Kia Canada appears to be somewhat apathetic.

Because Kia and its dealers allow this type of situation to exist, I will not purchase another Kia. You have to have some trust in who your dealing with.