2000 Volkswagen Golf GLS review from North America
"Negative because it is defective, dealer can't fix the problem and VW is unwilling to provide help"
What things have gone wrong with the car?
Car made a weird noise from the first day I owned it. Dealer immediately acknowledged a defect. They replaced the same part twice but the problems have not been fixed.
General comments?
Besides being annoyed at having to deal with a defect in a new car and the repeated trips to the dealership, I am particularly upset about VW's customer service department. Written requests for help on what to do next have been ignored. When I called I encountered several unfriendly reps. A supervisor even told me that it is not part of her job description to accommodate customers!
Recommended reviews
  | High value for the money all around |
| The nicest little hatchback available |
| Would you buy another car from this manufacturer? | No |
| First year of ownership | 2000 |
| Most recent year of ownership | 2000 |
| Engine and transmission | 1.8T Manual |
| Performance marks | 7/10 |
| Reliability marks | |
| Comfort marks | 7/10 |
| Dealer Service marks | 1/10 |
| Running Costs (higher is cheaper) | 6/10 |
| Distance when acquired | 10 miles |
| Most recent distance | 650 miles |
| Previous car | Mazda B3000 |
| Date of Entry | 21st September, 2000 |