2002 Alfa Romeo 156 Sportwagon from UK and Ireland - Comments

28th Jun 2005, 09:49

"Such potential let down by poor manufacture and service"

What things have gone wrong with the car?

Faulty electrics. The sidelight warning kept coming on when the sidelight was still operational.

Air con is the most ineffective air con I've ever used.

Clutch judder since new which the dealership refuse to acknowledge because they haven't managed to replicate it yet.

Bonnet catch fails and the car has had to be recalled.

I appear to have a bent suspension, but haven't been in an accident so I must have done this knocking a kerb whilst parking.

3 year warranty comes with the car, but the dealerships will not support this if you are at all late on your service (even by just a month).

Poor complaints procedure. Is there a complaints team to handle complaints about the complaints team?

Authorized dealerships quoted me a service price on the telephone, upped the price when I arrived for the service and then added VAT. I walked out in disgust.

General comments?

Great handling. the car sits into the corners and never feels like it will leave the road.


14th Jul 2005, 09:23

On going complaint re faulty bonnet catch. Received recall notice after bonnet lifted while doing 40 mph. Claimed on insurance. Lost no claims bonus and had to part with £150 excess. Have complained to Alfa Romeo, as consider they are at fault, and our losses should be reimbursed. Still no further forward 8 months down the line. Appalling customer service and complaints procedure. Calls not returned, letters unanswered for weeks. Am disappointed and frustrated.

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