2000 Ford Mustang Convertible review from North America
"A customer service nightmare"
What things have gone wrong with the car?
Back brakes seized up at 50,000km.
Windshield sprayers don't work on one side, the other side only gets about a half spray.
Frame cracked where left controller arm meets it. Somewhere between 55-65,000km.
Frame cracked where right controller arm meets it. Somewhere between 55-65,000km.
Front speakers seem to be failing.
Paint chips very easily. There are even chips on the wing which I have no idea how those occurred. I have washed the car with a sponge since day 1.
General comments?
My mustang handles really well even if it feels heavy at times.
There is ample horsepower and the addition of dual exhaust really makes a difference.
I would suggest a K&N air filter if you buy a v6.
I'm very upset at the lack of help I get from Ford regarding both sides of my frame being compromised. They say that Ford will not cover any cost because the crack is just being reported now (5000km out of warranty when I noticed it). The crack has obviously been there longer than 5000km. Unfortunately I don't check my frame for cracks every few thousand km... like every good customer should..?
Customer service is reluctant to help and gives the same canned responses as their supervisors.
I will never buy another Ford again.
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| Unbeatable performance for the money |
| Would you buy another car from this manufacturer? | No |
| Year of manufacture | 2000 |
| First year of ownership | 2001 |
| Most recent year of ownership | 2003 |
| Engine and transmission | V6 Automatic |
| Performance marks | 8 / 10 |
| Reliability marks | 10 / 10 |
| Comfort marks | 8 / 10 |
| Dealer Service marks | |
| Running Costs (higher is cheaper) | 6 / 10 |
| Overall marks (average of all marks) | |
| Distance when acquired | 9000 kilometres |
| Most recent distance | 65000 kilometres |
| Date of Entry | 25th September, 2003 |