2000 Ford Puma Lux review from UK and Ireland
"Car handles/goes well, but is very poor quality and dealer service is very poor"
What things have gone wrong with the car?
It has the worst paint finish I have come across on a car, it has orange peel paint all across the bottom of all the wings.
Gear box needed replacing after 3000 miles, this is not a one off case, I know of five other Puma owners who have had to have their gearbox replaced/overhauled within 10,000 miles.
The dealer service is totally rubbish, once they have given you the car they don't want to know. Also the customer compliants department at Ford known as CAC (Customer Assistance Centre), is totally unprofessional, they only specialise in fobbing you off. CAC is a very good acronym for it.
One little fact Ford does not want you to know about, is that last year they recalled more cars than they sold. So if you are thinking about getting a Ford, forget about any chance of quality.
General comments?
Don't buy one if you value your money.
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| Would you buy another car from this manufacturer? | No |
| Year of manufacture | 2000 |
| First year of ownership | 2000 |
| Most recent year of ownership | 2000 |
| Engine and transmission | 1.7 petrol Don't Know |
| Performance marks | 7 / 10 |
| Reliability marks | 6 / 10 |
| Comfort marks | 3 / 10 |
| Dealer Service marks | 1 / 10 |
| Running Costs (higher is cheaper) | 4 / 10 |
| Overall marks (average of all marks) | |
| Distance when acquired | 61 miles |
| Most recent distance | 4000 miles |
| Previous car | Ford Focus |
| Date of Entry | 25th July, 2000 |