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1998
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Quality leaves a lot to be desired

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1998 Ford Windstar GL review from North America

"Quality leaves a lot to be desired"

What things have gone wrong with the car?

Check Engine Light on at 50,000 miles.

Front struts replaced at 54,000 miles.

Transmission went out at 60,000 miles.

Intermittently 'Door Ajar' chime stays on.

Front brakes were replaced twice.

Passenger side power window dead.

Power steering leaks.

Speedometer wobbles at over 50 MPH.

Squeaks and rattles in dashboard.

General comments?

After driving the van for a couple of months the front brakes became noisy, with an incredible grinding sound.

We've had pads replaced twice (the first time still under warranty, but we had to pay anyway since this was a 'normal wear' item...), and at the last repair we were told by the dealer that the front struts and toe rods needed replacement as well. $640...

The Check Engine Light had been coming on and then extinguished again over the last few years. In December of 2001 it lit up during a long road trip and started flashing after another 100 miles. The trouble-code P0301 indicated a misfiring cylinder. The dealer replaced all spark plugs (platinum types, normally good for 100,000 miles!) and the wires.

One week and $460 later the light started flashing again...

This time the dealer replaced and decarbonized the intake manifold and reprogrammed the engine computer.

We were told the manifold had excessive carbon build-up, which blocked some EGR control ports causing the engine to run rough. The computer reprogramming would fix that problem, and downgraded the engine power to about 175, from 200 HP... Now, should I pay $860 for a computer bug fix that most likely caused a too rich fuel mixture and thus the carbon build up?

The van ran fine after that, and for a while we only had the usual quirks like interior lights that stayed on, the door ajar chime that would drive us nuts for miles until it finally quit, the power window that stopped working again and an ABS light that fortunately extinguished after two trips.

Then, at about 60,000 miles I pull up from a stoplight, and all of a sudden there seemed nothing connected to the gas-pedal anymore. The engine was revving freely, but the power never reached the weels.

The person behind me was able to stop before rear-ending the van, and even helped me push my vehicle off the road.

I had the van towed to the dealer, where I was told they would look at the transmission 'tomorrow'. Tomorrow became 6 days later, after I requested firmly that someone please take a look at my car. Their excuse: the two transmission specialists are very busy. (Now there's a good sign...)

I witnessed the chief mechanic disassembling my transmission, and he showed me the problem: the internal shaft driving the variable vane pump was grinding, probably due to a misalignment, and the pump went out.

I can never prove that this misalignment was caused during assembly at the Ford plant, but I have since heard similar stories about this car platform (Taurus/Sable and Windstar share the same transaxle which has many more problems than the rear-wheel drive platforms.)

Bottom line: The maintenance and repair costs for this vehicle by far exceed the pleasure of owning it, and I will never buy a Ford again.

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Would you buy another car from this manufacturer? No
Year of manufacture1998
First year of ownership1999
Most recent year of ownership2002
Engine and transmission 3.8L V6 Automatic
Performance marks 7 / 10
Reliability marks 5 / 10
Comfort marks 8 / 10
Dealer Service marks 4 / 10
Running Costs (higher is cheaper) 5 / 10
Overall marks (average of all marks) 5.8 / 10
Distance when acquired28000 miles
Most recent distance61000 miles
Previous carMazda 626
Date of Entry 30th July, 2002

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