2001 Honda Civic 2 DR LX Coupe review from North America
"OK car, customer satisfaction terrible"
What things have gone wrong with the car?
The map light would stick in the on position and it took the dealership two attempts to repair it.
The seatbelt on the passenger side front, locks for no apparent reason and can only be released by taking it off and letting it fully retract.
Sometimes the car will crank over longer than normal before it starts.
My drivers side window shattered over night when the temperature went down to -23.When I went out to the car in the morning the glass was buckling out being held together only by the tint film.
The automatic transmission leaves some thing to be desired the only cure I have found is to lock it out of overdrive in the city and shift manually when getting on the highway.
General comments?
It seems that anything that is a warranty issue is an up hill battle to get fixed for free.
The dealership seems more intent on up-selling oil changes and tire rotations than in actual customer service.
When I took the car in for the map light and seat belt issue, they tried to sell me tire rotation only because of the mileage on the car, I had just had aftermarket tires and wheels installed about 1 week previous to this episode.
When I went to pick up the car I was told that they could not simulate the problem with the seat belt so they did nothing with that,however they did take this opportunity to present me with a bill for $30 for repairing the map light.On my way home I noticed that the radio station had been changed however the clock was not reset to the proper time.
The morning that I found the broken window I took it straight to an insurance approved glass shop since I knew that the dealership would only contract the work out.
I called the service manager at the dealer ship from work only to wait for him to return my call.
He was unable to find record of me or my car, and told me to contact Honda Canada.
When I contacted Honda Canada she told me that she had not heard of any problems with "side glass" breaking and even though there was no sign of an attempt to break into the car and that the glass was bulging out " this was an insurance issue".To take pictures and send them to her however it is 3 hours after dropping the car off at the glass shop and by this time they were only waiting for the new glass to arrive to reinstall it.
If any one else has had similar problems please contact me by email bill.kim@sympatico.ca
Thank you.
Recommended reviews
| An excellent value |
|
| Disappointed by all the repairs and costs |
| Would you buy another car from this manufacturer? | Don't Know |
| Year of manufacture | 2001 |
| First year of ownership | 2001 |
| Most recent year of ownership | 2002 |
| Engine and transmission | 1.7 Automatic |
| Performance marks | 8 / 10 |
| Reliability marks | 10 / 10 |
| Comfort marks | 8 / 10 |
| Dealer Service marks | 1 / 10 |
| Running Costs (higher is cheaper) | 5 / 10 |
| Overall marks (average of all marks) | |
| Distance when acquired | 0 kilometres |
| Most recent distance | 32000 kilometres |
| Previous car | Plymouth Acclaim |
| Date of Entry | 15th December, 2002 |