1999 Jeep Grand Cherokee limited review from North America

We have driven this car for 3 years, having chosen it as our company car on a lease program with the option to purchase at the end of the 3-year lease program.

We have just been notified that the car, only 3 years old, now requires a brand-new transmission.

Apparently Chrysler does not stand behind their product and when trying to obtain information from a local dealer, our call was transferred to 5 different people all of whom claimed that it was not their problem.

We are extremely unhappy with this situation and cannot believe that it is standard procedure for a 3-year old car to require a complete transmission replacement.

We would never buy another Chrysler product based on the lack of customer service and the fact that a company would treat this as a commonplace occurrence.

We have also had a problem with the steering wheel becoming "frayed". We have never encountered this in any car. This is the first Jeep Grand Cherokee (fully loaded) that we have purchased although we have leased them through the benefits program before.

This car is uncomfortable to ride in, expensive to run and obviously poorly constructed.

Chrysler Corporation was a company that I thought had high integrity and pride in production... this situation has convinced me differently.