2004 Jeep Grand Cherokee review from North America
"Costs more than it's worth"
What things have gone wrong with the car?
The rotors went bad at about 10,000 miles and finally by 12,000 I had them resurfaced which lasted about 6000 miles. Finally at 19,000 I paid to have new ones installed. For a leased vehicle that will end up costing $30,000 having to deal with this type of maintenance problem at so low of mileage causes me great concern.
I started researching on the Internet and found that this seems to be a very common problem for this vehicle. So I wrote to Chrysler. The paragraph below is their response. Not quite what I was looking for.
Thank you for your recent email to Daimler Chrysler Motors Corporation
about the brake issues with your 2004 Grand Cherokee.
I regret your dissatisfaction in your Daimler Chrysler product and
appreciate the time and effort you took to bring this matter to my
attention. Comments like yours are one way to learn of problems that
may develop and improvements desired by customers. The information
received is used in product development and quality analysis.
Daimler Chrysler Motors Corporation has made tremendous gains in
customer
satisfaction and vehicle quality. Apparently, your expectations have
not been met. Please accept my apology for the problems you have
experienced.
Thank you for sharing your concerns.
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| Would you buy another car from this manufacturer? | No |
| Model year | 2004 |
| Year of manufacture | 2003 |
| First year of ownership | 2004 |
| Most recent year of ownership | 2005 |
| Engine and transmission | Automatic |
| Performance marks | |
| Reliability marks | |
| Comfort marks | |
| Dealer Service marks | |
| Running Costs (higher is cheaper) | 8 / 10 |
| Overall marks (average of all marks) | |
| Distance when acquired | 30 miles |
| Most recent distance | 20000 miles |
| Previous car | Volkswagen Passat |
| Date of Entry | 24th August, 2005 |