2002 Kia Sedona LX review from North America

No heat was coming into the car even though we could hear the blower working. It happens sometimes, but not all the time.

When we took it in for repair, the mechanics could not find anything wrong with the heating system. We have had the car in to the dealer 5 times and it still isn't fixed. We bought the car in May, 2002 and started to have this problem in September, 2003. We might be driving along with the heat on and all of a sudden, there is no heat coming into the car. The windows fog up or frost up, so visibility is a big problem. We live in an area that gets a lot of cold and snow, so we need a reliable heating system. We also have a disabled child who cannot be chilled. KIA refuses to make this warrantied repair.

It wasn't until our fourth visit to the shop that we were offered a loaner to use for the week or so that our car was there.

When we took the car in for repairs to the heater the first time, they found that the transmission needed to be replaced. They did that work very quickly and with no questions. We don't understand why they won't replace the heating system.

We are extremely angry at KIA for refusing to make the necessary repair to the heating system. We are also angry at the dealer, who, we feel, should make this repair anyway. At least one of the mechanics witnessed the heater not working.

The excellent warranty sold us on this car, along with the low price. You get what you pay for. The service for this car is very poor. We will not buy another one.

The heating system and the transmission should last longer that a year and a quarter in a brand-new car.