CD has been replaced 3 times due to CD's getting stuck (a common problem apparently). Problem with the radio locking onto a signal. Lexus have messed about for 6 months without a resolution.
One gripe is the inability to mute the radio from a mobile phone or play the phone via the audio speakers.
The car is comfortable and drives well. I am very pleased with it.
I drive 30k miles a year so I need a car that is smooth and comfortable.
The car is due for replacement and I will go for the same (but with sat-nav this time).
I am not overly impressed with my dealer - from JD Power surveys etc. I thought Lexus/ Toyota were a cut above the rest, although they are reasonably good, they have a poor response to problems slightly out of the ordinary, such as my radio problem.
Re your comments on dealership service... I was going to buy an IS200 from Lexus Glasgow - until I found out that they are part of the Arnold Clark Automobile group. Think I'll stick to my original choice of BMW. At least BMW dealers remember that it is the customer that is paying their wages, and know how to treat the customer with a little respect. I don't ask for much from a prestige dealer - just polite staff, and knowledgeable technicians - basics that are sadly lacking at Lexus Glasgow.
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