2006 Mazda 3 from North America - Comments

25th Jan 2008, 12:47

I have replaced first engine after 5,000 miles, and now at 15,000 another one bites the dirt. Mazda replaced the first one and now they are saying there was no oil in the motor, well I checked it before I had it towed and there was oil in the car.

I also checked it before the tow truck arrived.

The transmission went out at 9,009 miles.. I have complained to Mazda and the car is still at the dealership. I would like to find someone else to complain to and maybe get it fixed.

I have made several calls to Customer Service Division and all they would say is the dealer ship said it came in with little or no oil; that is after several other excuses, Now they are saying, I do not have the proper records, well I proved them with all the oil changes and maintenance on the car. But they say since it was not done at the dealership, that these records are no good and I need to go back to the person that changed the oil and have them fix the engine.

Or does anyone know of a law firm that is in some type of law suit to help us get this fixed? Please HELP.

MAZDA SUCKS...

I don't think I would recommend buying from MAZDA to anyone. For the ones that have one, wait until you really have a problem and need it fixed.

Here is the response that I received from Mike Ray

Director, Customer Satisfaction and Loyalty

Mazda North American Operations

Now remember I have furnished them with copies of the paper work for the oil change.

We are denying your warranty claim due to lack of maintenance. The receipts you provided for oil changes do not have any identifying marks (VIN) to tie them to your Mazda3.

I have never had this type of request before, but I have never owned a MAZDA, by the way the type of car and year and my name. Hope this might help someone else.

My suggestion, take all your records, from all the work you have had done, make sure the establishments that performed the work are certified and find who they are certified through, and if everything is in order... get a lawyer and file suit against Mazda. That is BS what they are telling you.

That is extortion. What they are saying is that unless you get your oil changed at a Mazda dealer, there will be no record and they can deny your warranty claim. Ridiculous. My dealership charged $43 and took at least 2 hours to do an oil change. I've been changing my own oil ever since.