2002 Mercury Mountaineer review from North America
What things have gone wrong with the car?
We had the same problem that many other owners have described. The transmission was not shifting correctly, hesitating between the gears, slamming into the next gear, etc. Finally the OD light started to flicker and it quit shifting altogether.
I checked this website and found this to be a common problem. We took it to the local Ford dealer who presented us with a $3,118.80 bill for replacement. They advised us that the bands in the transmission had disintegrated. They could have replaced the bands, but the cost was nearly as much and there had been metal floating around that could have caused other damage.
Now the good news. I called Ford and they have agreed to pay for half. There was no argument from them and this was handled in four days. No waiting, no debating, no runaround. I suspect they realize that this is a problem part. The dealer actually had the transmission in stock, which tells me they are a common problem. And since they know it is a problem they are quick to resolve it.
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| This vehicle is horrible. I should have bought another Toyota |
|
| Best of the best |
| Would you buy another car from this manufacturer? | Yes |
| Year of manufacture | 2002 |
| First year of ownership | 2005 |
| Most recent year of ownership | 2007 |
| Engine and transmission | Automatic |
| Performance marks | |
| Reliability marks | |
| Comfort marks | |
| Dealer Service marks | |
| Running Costs (higher is cheaper) | |
| Distance when acquired | 60000 miles |
| Most recent distance | 78000 miles |
| Previous car | Ford Expedition |
| Date of Entry | 25th September, 2007 |