2001 Pontiac Grand Am review from North America

I started hearing a popping or grinding noise in the front brakes, when slowing, within the first couple of months of owning the car. I took it to the dealer and they replaced the rotors.

I then noticed the same noise again, shortly after the first repair. I didn't take it back to the shop for a couple of months.

When I took it back to the dealer, I dropped it off and went back to work. When I picked up the car, I didn't hear the noise & my invoice said that no problem was found & no noises were heard.

Not even a week later the brakes started popping & grinding upon braking again. I immediately took it back to the dealer & asked the service manager to get into the car with me to take a ride down the road so he could hear the problem. He explained that the last time they had resurfaced the rotors & would try something different. I showed him the invoice that said no problem had been found. He changed the invoice to reflect what they had done.

I took the car back 3 more times for the same problem before filing lemon law.

I, being a woman, felt taken advantage of because everyone I talked to said that brake issues generally aren't covered under lemon law because they are a maintenance issue. My question was this: "do you cover maintenance issues under warranty?" Because all of this work was covered under warranty. The arbitrator not only sided with me, but I received almost $2000 after they paid off my car. It pays to keep your invoices and to take notes of who you speak to each time & everything they say.