2004 Pontiac Grand Prix SE2 review from North America

The only problem we have had is the brake issue. The car has 20K miles on it and we are being told by the dealer that the car needs new pads and rotors. This was something that we were told is not covered under the manufacturer's warranty because this is normal maintenance.

I asked the dealer how this car could need new brakes after only 20K HIGHWAY miles AND they said that they see it all the time. They wanted $180 to repair the brakes. I told them to put the wheels back on and give it back to me.

Later I find out that there is a GM service bulletin out there that says they are not to re-cut the rotors unless they are pitted or warped. I called the dealer back and asked them why they were going to charge me for something they are not to do. Then I asked if they were aware of the bulletin. The response shocked me; "I know there is one out there, but I have not read it.." That's when I lost it and my threats came. I am awaiting a resolution with this now.

I think it is crazy for this car to need new brakes with 20K highway miles on it. This car was driven off the lot less than 7 months ago. Then I see all the complaints on this site relating to the brakes. This is obviously a widespread issue.

I am scared to find out what will fail next after reading this site.

Also as a side note, I had an issue with the dealer in which they tried to pull the old bait and switch thing.. I called for a quote over the phone and they said they had a brand new vehicle in my price range. When I got there, I looked at the car and saw cigarette burns and also that there was 6000 miles on it. I was furious. I threatened and they gave me a few bucks off...

If anyone knows of a recall or interested in taking this off my hands, let me know.