A couple of weeks ago the engine in my Saab (2002, 9-3) literally blew-up - I was driving on an interstate highway at 65-70 mph. Engine temperature was in normal range. Then the oil indicator lighted up for a few seconds. I heard a 'poof' sound and I saw a smoke screen behind my car. I started loosing speed rapidly in heavy traffic. Luckily for me and my kids, I was able to get to the right shoulder of the highway safely. I took the car to the Saab dealer, where I was taking my car for service, to inspect what happened. Here is the text from the bill:
Removed cylinder head and found 3 pistons burned down to top rings. Could not determine cause of failure since engine won't run. No assistance offered by Saab Cars. Owner declined repair at this time. We tested fuel and it appears normal. Inspection shows also internal parts show no sludge - indicating good maintenance.
Very nice ride. Great acceleration and handling.
Ergonomic interior design.
However, terrible customer service and, in the case of my car, a big safety hazard.
The Engine ran right out of Oil, thus indictated by the Burnt Piston Rings, and the Oil light.
Funny, I own a 2003 9-3 Convertible & I've experienced nothing, but simply the best customer service at my local Saab dealer's service department.
My Saab has had no major issues up to this point. The biggest
warranty work was replacing the fuel pump, and the service department was wonderful about it, not only washing my vehicle when it was ready to be picked up, but also detailing the exterior at no charge. It is because of this exemplarary customer service that I intend to be a Saab owner for a long time.
Note: A Comments RSS Feed is available. New comments appear in the Members Area before the main site