2002 Saturn VUE review from North America
"A total lemon and horrible investment"
What things have gone wrong with the car?
Ignition key block malfunctioned causing all accessories (AC, Radio,...) to fail - No AC with my family in Florida in July for a week. This was replaced and within 2 days locked up preventing the car to start (towed back to dealership).
Loud noise from dash when turning required a dealer modification.
Load noise from front end when turning required new stabilizer bar.
AC leaking water under dash.
Load clunk from rear end whenever shifting to reverse.
All of the above in the first six months of operation.
Post warranty:
38,000 replaced front wheel bearing $350.00.
42,000 replaced other front wheel bearing $350.00.
AC pressure valve failed $250.00.
50,000 rear wheel bearing $350.00.
55,000 other rear wheel bearing $350.00.
60,000 Driver side electric window failed $380.00.
70,000 Clutch failed (suspect clutch actuator documented by others) - Dealer charged $94.00 to diagnose - Diagnosis is they need $750.00 to diagnose the trans - will not refund the original $94.00.
General comments?
This car has been a horrible nightmare. I attempted to return the car after the first 3 weeks and Saturn would not take it because it was 200 miles over their limit. The dealership personnel have been rude and inconsiderate with every problem I have had.
I bought this car because my experience with another Saturn purchase in 1993 was excellent. This is not the same company at all. Quality and dependability just do not exist with the current product.
I have contacted the corporate customer service center several times on the issues and they are just as inconsiderate and unconcerned as the dealership.
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| Love my VUE, but hate the problems! |
| I feel sick when I think about my Vue |
| Would you buy another car from this manufacturer? | No |
| Model year | 2002 |
| Year of manufacture | 2002 |
| First year of ownership | 2002 |
| Most recent year of ownership | 2005 |
| Engine and transmission | Manual |
| Performance marks | 0 / 10 |
| Reliability marks | 0 / 10 |
| Comfort marks | 0 / 10 |
| Dealer Service marks | 0 / 10 |
| Running Costs (higher is cheaper) | 0 / 10 |
| Overall marks (average of all marks) | |
| Distance when acquired | 0 miles |
| Most recent distance | 70000 miles |
| Previous car | GMC Van |
| Date of Entry | 6th May, 2005 |