2002 Toyota 4Runner Limited review from North America
"Love the truck, Toyota needs to step up and accept responsibility for their product"
What things have gone wrong with the car?
Bought this 4Runner barely used from Ford dealership, still under factory warranty & have had no problems except the power antenna & a BLOWN ENGINE at 60800 miles! Normal driving conditions, actually on my birthday, on the interstate with my wife, in FL, clear day, everything normal - loud "clunking" noise, check engine & oil lights on at the same time, engine almost stopped turning over, like a rough idle & I somehow managed to slam it into nuetral & coast over to the shoulder.
Towed back to my house (I am a fanatic about service & have always kept my trucks & equipment over & above what is required) so I could start figuring out what to do. The block actually had a hole low on the passenger side where a rod was thrown through the casing. My local Toyota dealership would not even talk to me over the phone about it & bent over backwards to not help me, even wanted to charge me to tow it the 4 miles in. I have always used an independent service shop who I know & trust so it wound up there.
$6000 later I have a Jasper re-manufactured engine with a 3 year, 100K mile warranty (better than Toyota). Corporate in CA will not do anything because I do not have an extended warranty & I was 800 miles over their 60000 mile power-train warranty - seriously?!?!
I have a ticket in with them, but I am not expecting anything from them. I have done as much research as I can on the Internet, but I am hoping that someone out there may have some ideas, I just want some help from Toyota with the $6000. I am a construction project manager & I know that anything we build we stand behind 100%, I guess I just want Toyota to do more than say sorry...
Any ideas would be much appreciated, thanks in advance.
LBS4@bellsouth.net.
General comments?
Unfortunately the blown engine has soured me on Toyota, this is without a doubt the best truck I have ever owned. Everything works properly, extremely comfortable, very efficient, and looks great!
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| I simply love it! |
| Would you buy another car from this manufacturer? | Don't Know |
| Model year | 2002 |
| Year of manufacture | 2002 |
| First year of ownership | 2005 |
| Most recent year of ownership | 2008 |
| Engine and transmission | 3.4L V6 Automatic |
| Performance marks | 6 / 10 |
| Reliability marks | 2 / 10 |
| Comfort marks | 9 / 10 |
| Dealer Service marks | |
| Running Costs (higher is cheaper) | 7 / 10 |
| Overall marks (average of all marks) | |
| Distance when acquired | 18000 miles |
| Most recent distance | 68000 miles |
| Previous car | Ford F250 Super Duty |
| Date of Entry | 24th January, 2008 |