2002 Toyota RAV4 L 4x4 review from North America

Problems with braking system. This vehicle has issues when driving on snow covered roads. When attempting to apply brakes the vehicles front end starts to make loud grinding noises and the steering wheel starts to pull to one side or the other. The noise is so loud that other drivers look and get out of the way. The car then goes into a mini skid until you completely release the brakes. When the car was first purchased we had this happen within the first few months and was told that was normal. Normal because it has ABS. I have informed the dealership that my experience with ABS differs from theirs. The problem is that every time this occurs in the snow we rush down to the dealer and when they get the car they say they didn't hear or feel it. Because the snow has melted. One time the service department was closed and I caught the Owner of the dealer and took him for a ride. He was amazed at the sounds coming from the car and wrote out a letter for us so we could prove this is really a problem. Nobody seams to care about the letter or the DEFECT in the ABS.