2001 Toyota Sienna review from North America
"Sludge, poor customer service"
What things have gone wrong with the car?
My wife leased the Sienna after test driving every other van out there. She still loves the van. Problem is, we developed a sludge problem at 18000 miles. We had had three oil changes by this time, within the warranty terms, based on her driving style. I was called a liar by the dealership. I offered them receipts, they told me they were probably falsified by someone I know who changes oil. This from customer service. Their "800" number was no better, said that lack of receipts would not invalidate my warranty, but they will still back the dealer. Told then it must have been inferior oil. Anyone else use Jiffy Lube to have oil changes? Now at 34000 miles, just waiting for the engine to lock. NEVER NEVER NEVER will I own, drive, test drive another Toyota.
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  | This car is not the quality I would have expected from the Toyota name |
| Looking for a reliable minivan? Move on |
| Would you buy another car from this manufacturer? | No |
| First year of ownership | 2001 |
| Most recent year of ownership | 2002 |
| Engine and transmission | Automatic |
| Performance marks | 3/10 |
| Reliability marks | 0/10 |
| Comfort marks | 6/10 |
| Dealer Service marks | 0/10 |
| Running Costs (higher is cheaper) | 5/10 |
| Distance when acquired | 0 miles |
| Most recent distance | 34000 miles |
| Previous car | Saturn SL |
| Date of Entry | 9th December, 2002 |