2004 Volkswagen Golf Mk5 TDI review from UK and Ireland
"This is a faulty model"
What things have gone wrong with the car?
The flywheel collapsed at 22,000 miles. The car was not drivable, so could not be taken back to the dealer for repair. The flywheel was replaced with a Volkswagen part, and the cost was half that of the dealership quotation.
The dealer contacted Volkswagen, who refused any contribution towards the cost of the replacement, even though the car was just days out of warranty when the fault occurred, and the dealership admitted that the flywheel is a common fault on this model.
We were told that the Mark5 model had not been recalled by VW, as there was not a safety issue. It seem the customer has to pay through the nose for a VW fault.
'Customer Care' - none
Goodwill - none
General comments?
Otherwise satisfactory.
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| Would you buy another car from this manufacturer? | Don't Know |
| Year of manufacture | 2004 |
| First year of ownership | 2004 |
| Most recent year of ownership | 2007 |
| Engine and transmission | 1.9 turbo diesel Manual |
| Performance marks | 7 / 10 |
| Reliability marks | 0 / 10 |
| Comfort marks | 9 / 10 |
| Dealer Service marks | 0 / 10 |
| Running Costs (higher is cheaper) | |
| Overall marks (average of all marks) | |
| Distance when acquired | 5000 miles |
| Most recent distance | 22000 miles |
| Previous car | Volkswagen Golf |
| Date of Entry | 8th August, 2007 |