1999 Volkswagen Jetta GLS review from North America
"It's like playing craps with $22,000"
What things have gone wrong with the car?
Both front window regulators have failed within a month and a half! If I hadn't known this was a common problem with Jetta's and called VW Customer Care, I would've been out about $600. However, according to the VW Customer Care Supervisor in Auburn Hills, MI, "VW doesn't admit there is a problem with the Jetta window regulators".
Plus it takes 2-3 days for the repairs to be authorized if you are over the 24,000 mile warranty... and don't even think of asking VW to pay for your rental car. They go so far as to imply that the customer is lucky to have VW pay for the repairs, mush less a rental car. They say they'll pay for the repairs "in good faith". What a joke!
They should issue a recall letter "in good faith" and make the repair process a little less tedious. Is that too much to ask?! They'd rather alienate thousands of customers than issue a letter stating that there is a problem with their product.
By the way, my dealer had 6, count 'em, 6 window regulator replacements this week alone.
General comments?
Save yourself some money and headaches... DON'T buy a Jetta.
They look good and handle great, but beauty is truly only skin deep with these piles of garbage.
Recommended reviews
| 1999 - Jetta GLS TDI 1.9 turbo diesel Economical and fun when it isn't broken, and it breaks often |
|
| 1998 - Jetta K2 Edition 2.0 gas Great piece of German Engineering |
| Would you buy another car from this manufacturer? | No |
| Year of manufacture | 1999 |
| First year of ownership | 1999 |
| Most recent year of ownership | 2001 |
| Engine and transmission | 1.8 4 cylinder Automatic |
| Performance marks | 6 / 10 |
| Reliability marks | 2 / 10 |
| Comfort marks | 7 / 10 |
| Dealer Service marks | 3 / 10 |
| Running Costs (higher is cheaper) | 3 / 10 |
| Overall marks (average of all marks) | |
| Distance when acquired | 0 miles |
| Most recent distance | 29900 miles |
| Previous car | Ford Taurus |
| Date of Entry | 28th September, 2001 |