2002 Volkswagen Jetta GLS review from North America

The front passenger side speakers crackle and fail often.

The gas cover doesn't close anymore.

The sound seal around the doors freezes to the doors.

Suspension is not good in the cold.

The brakes are very poor in the cold.

I have been reading the reviews on this site and I am truly disappointed in the number of complaints for the model car with which I am having trouble.

I had to replace the pads and rotors after 14000km. The warranty covered them to 12000km, so I paid $500 for it. Now at 23000km they seem to be ready to need replacement again. Another $500 for my dealers car, on top of the $500 to be allowed to drive their failing car for that month.

When the vehicle is cold, the suspension makes loud noises, like a 19th century carriage.

The sound seal around the doors freezes to the doors. It has torn off in places when I force the doors open.

The front passenger side speakers crackle and fail often. This seems connected to the volume control on the deck, as they come back if I play with it. It will be interesting when I report this to the dealer, because that will likely be one of the few days that is works.

The gas cover doesn't close anymore. This started yesterday. I am wondering if anyone else has experienced this.

Due the sheer number of reports regarding the ignition coils, I suppose that I will have to prepare for trouble there as well. So far, it's been OK.

I live in Newfoundland, Canada. We get an insane amount of snow here, and I am learning that the Jetta is poorly designed for cold winter and snow. The brakes, in particular, are probably fine on the Autobahn in Germany, but the freeze, stop working, and make a lot of noise here in Canada.

I thought that VW made good cars. That was the reputation anyway. But I am discovering that they are more interested in styling and promotion rather than engineering a dependable car. I have been experiencing failures that make me question the quality of the entire automobile. My warranty does not cover me through my entire lease, and I pay enough to drive a car already, without having to fix flaws in the design or workmanship in a car that is still technically belonging to the dealer.

Somehow it does not feel right when I bring a car to a dealer and they say, in effect, "OUR car needs this fixed, again, and YOU have to pay for it."

I miss my Mazda B4000. The extra I pay to drive a VW must be being spent on their cool commercials, because it is not going into a well made product.

I will be avoiding Volkswagen for sure after this. I will be cautious about Audi, Seat, and the rest of the VW Autogroup as well I'm afraid.