2002 Volkswagen Passat review from North America

After having the car for approximately 6 months, I had an emissions valve replaced.

2 months later the car had to be towed to the dealer and have some ignition coils replaced.

1 week later the malfunction indicator light was on again and upon calling the dealer, I was informed that they were not authorized to change ALL of the ignition coils and that some more had probably gone bad. The car was again towed to the dealer. I explained to the dealer that I did not feel that, since this was the third time in 6 months the car was in the shop, I should be inconvenienced by missing work or being without transportation. This comment gave the service manager a bad attitude toward me and she basically wanted nothing to do with me from this point on.

The dealership was also not happy with me calling to find out what was the matter with the car this time. After finally being told it was being looked at and promised to get a call back within 30 minutes, I was called back 3 hours later and told the car was ready to be picked up. I asked what had been done and the girl really didn't know other than a valve had been replaced and it was then test driven.

When I picked it up that night, I again inquired what was done and was read word for word what the receipt said. I could have done that myself and I still didn't know what a purge valve is or what it's function is.

It's a shame I've had these problems with my car because I truly love it when it is performing correctly. The dealership I bought it from has been completely useless and unsympathetic.