No heat was coming into the car even though we could hear the blower working. It happens sometimes, but not all the time.
When we took it in for repair, the mechanics could not find anything wrong with the heating system. We have had the car in to the dealer 5 times and it still isn't fixed. We bought the car in May, 2002 and started to have this problem in September, 2003. We might be driving along with the heat on and all of a sudden, there is no heat coming into the car. The windows fog up or frost up, so visibility is a big problem. We live in an area that gets a lot of cold and snow, so we need a reliable heating system. We also have a disabled child who cannot be chilled. KIA refuses to make this warrantied repair.
It wasn't until our fourth visit to the shop that we were offered a loaner to use for the week or so that our car was there.
When we took the car in for repairs to the heater the first time, they found that the transmission needed to be replaced. They did that work very quickly and with no questions. We don't understand why they won't replace the heating system.
We are extremely angry at KIA for refusing to make the necessary repair to the heating system. We are also angry at the dealer, who, we feel, should make this repair anyway. At least one of the mechanics witnessed the heater not working.
The excellent warranty sold us on this car, along with the low price. You get what you pay for. The service for this car is very poor. We will not buy another one.
The heating system and the transmission should last longer that a year and a quarter in a brand-new car.
Bought 2002 Sedona Ex new in 8/2004. Beginning in 12/2004 when driving long distances (>75 miles) with heat/defrost on, heat stopped coming out of vents. Can hear blower, but no heat comes out of vents. After letting car sit with engine off for 1 hr, heat began blowing out of vents. Problem has happened for past two winters, always on road trips out of state. Have been to dealer 5 times for this problem. Stated it was fixed this last time. Problem has reoccurred as soon as weather turned cold. Problem was not fixed, as they were unable to diagnose the real problem. Problem is that as soon as the car sits for a length of time greater than 1 hour or overnight, the heater does blow out of the vents and they state problem is resolved. I have read one post on another site describing same problem. Anyone else out there with this problem/solution? Last time this happened was in the middle of a snowstorm out of state, could not continue trip because of lack of heat and defroster, had to drive with windows open in 20 degree cold to make it to a hotel. Took to dealer in morning, and of course they could not reproduce problem, 45 minutes after leaving dealership, problem returned.
Drove it straight to local dealer after returning home to prove problem existed, problem documented,
stated that is was fixed. Now recurring. Any ideas/ suggestions?
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