My Head gasket blew at 90000. I had the timing belt changed at the same time since they were doing the head gasket. When I received the vehicle back I noticed on the invoice a message saying I, the owner, had refused to have replaced the timing belt tensioner.
I was never asked about this and upon talking to the service manager he said the mechanic was fearful for his job and so lied on the invoice because no tensioner could be found in the United States anywhere. After questioning further and catching the service manager in further deceitful comments I decided to take my vehicle elsewhere as it was having problems 1 month later. The independent mechanic diagnosed the problem as the timing belt tensioner and was able to get one in a day.
This vehicle is now having problems with what seems to be the fuel system although nobody can seem to figure it out as yet. I am hopeful it is not the transmission.
At any rate, it is unfortunate that I was lied to as I will not be purchasing a Dodge or Chrysler product in the future.
This mans problem is not the vehicle. His problem is incompetent repair. A timing belt tensioner does nothing, but hold a consistent tension on the timing belt. if it goes "bad" it either 1) makes noise or 2) makes noise, then fails taking the belt with it. It is just a bearing.
Don't blame DODGE for a bad ordeal with a dealer shop.
If one shop cannot fix or diagnose the problem, then thank them for wasting your time and move on to the next shop, surely someone can recommend a reputable shop in your area.
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